Privacy Policy

What is your privacy policy?

By continuing to browse our website, you consent to our placing cookies on your computer (unless you have chosen to disable them via your browser). This Privacy Policy explains how Velvetdrapery ('We/Us/Our') collect, store & use your personal data when you browse and use velvetdrapery.com, and when you provide us with your personal data. Please read this Privacy Policy carefully. By accessing, browsing or otherwise using the Website you confirm that you have read, understood and agree to this Privacy Policy. We respect your right to privacy and are committed to maintaining it.

What information might be held about me?

Information That You Have Provided to Us Including But Not Limited To When You:

• purchase products through the Website & over the phone
• submit rate and reviews
• use our customer services web-chat facility
• Information you provide our partners and when you report a problem with the website.
• Information you provide to us when applying through the Website for registration, subscribing to any of our services or requesting further services.
• If you contact us for any reason, we may keep a record of that correspondence.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• Information we collect using cookies stored on your device. Please see the section on cookies for more information and how to manage them.
• Your IP address
• Details of your visits to the site including, but not limited to, traffic data, location data and other communication data & the resources, advertisements and linked websites that you access.
• Information provided to us by other companies who have obtained your permission to share information about you.

Information We Request & Hold Includes But Is Not Limited To The Following:

• Your name, age, date of birth, sex
• Billing & delivery addresses
• Phone and Email addresses
• Usernames and passwords
• Payment card details
• Browsing and shopping activities
• Your customer queries

Security

We also safeguard your personal information from unauthorized access, through access control procedures, network firewalls & physical security measures.

Phishing

Phishing is a method used by fraudsters to deceive someone into giving information. Most of the time phishing will take the form of emails which purport to be from well-known companies & ask recipients to send their personal information. This information is then used for identity theft & fraud. We will only ask you to send personal details by email if it is responding to a query you have sent it online and these details are needed to answer your query properly. In this case, there will be a unique reference number in Velvetdrapery email to you, which refers to your original query. Velvetdrapery will never ask you to send any personal details by email unless you have contacted us first. If you have not contacted Debenhams, please ignore any email claiming to be from Debenhams which asks for personal details, and let us know about it. For security reasons we will ask you to give us a call.

Questions or Suggestions

If you have any questions or suggestions about this privacy policy, or your own personal information details, please e-mail us at sales@velvetdrapery.com